Hi Erin,<br><br>Not to plug my own company, but um, I'm going to plug my own company. At the end of your email you mentioned not knowing who to call for support -- AT&T or Apple. You could try posting your questions to the Apple and AT&T customer communities on our site Get Satisfaction. There are other customers and, in the case of Apple, company reps there who might be able to help you without you having to invest the time of a phone call:<br>
<br><a href="http://getsatisfaction.com/apple">http://getsatisfaction.com/apple</a><br><a href="http://getsatisfaction.com/att">http://getsatisfaction.com/att</a><br><br>Eventually we plan to rejigger some things on the site so that you can post about a particular problem and have your one post go to multiple companies who might be able to help with that product. For now, though, you'd need to post separately in the Apple and AT&T areas if you're not sure which to direct your questions to. (But I'd probably start with Apple)<br>
<br>You just post your questions or problems and if there's a response you'll be notified via email. Let me know if you have any questions! <br><br>Good luck. And congrats on the new iPhone! (I'm holding out until December when I'll qualify for the discounted price).<br>
<br>Best,<br>Amy Muller<br><br><br><div class="gmail_quote">On Tue, Oct 21, 2008 at 1:03 AM, Erin Milnes <span dir="ltr"><<a href="mailto:erin.milnes@comcast.net">erin.milnes@comcast.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I recently received an iphone from work
(one of my few perqs). </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I'm not a very techy wired type
person—I dislike texting, twitter, etc. (I like to experience what I'm
doing rather than document it or look for something better), for the most part I
listen to vinyl and CDs, not mp3s, and I will probably always have a paper
address book as well as an electronic one—however, it was VERY handy the
other day to be able to Google for the number and location of a store while I
was out and about, and then call said store with a single finger press of the
Google map. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Pros: 1. above-mentioned convenience of
web to phone</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">2. camera (first one I've had) creates
good looking pics.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">3. pretty display</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">4. you can buy a very durable rubber cover
(should make the phone fairly resilient in the face of frequent dropping)</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">5. lots of email and music features that
will hopefully work at some point (see problems I list under cons)</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Cons: 1. The phone fidelity on speaker is
lousy, particularly if you are not in a quiet place. I haven't tried it
with the headphones yet because my boss can't find them (he gave me the
phone he bought for himself and didn't want because of the audio quality—he's
on the phone all day and this one just didn't cut it for him). We'll
see whether the headphones improve the audio significantly and whether the mic
works ok. It will be quite inconvenient, though, to always have to pull them
out to make a call.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">2. I haven't had great coverage. I
couldn't bring up the web at SFO the other day, and the phone service is
spotty at best at my home (as was Sprint/Nextel).</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">3. WiFi reception seems to be wonky. It
says it has a strong signal at home, but then won't connect to ITunes because
there's no WiFi. Thus I haven't been able to download my address
book from my PC, which can only be done thru ITunes somehow. So this important
feature is completely unavailable to me. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">4. I'm still not competent with the
touchpad. Sometimes I have to try 3 or 4 times before the touch is registered.
I don't know whether that is an angle of pressure issue or what. It could
just be me…</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">5. I still haven't figured out how
to set up smtp, so I can't send any mail. The settings I use on my
computers aren't working, and I haven't had time to try to figure
out why.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">6. Not all web tools are available when
browsing on this device. I tried to listen to a radio station online and wasn't
able to. Could be a safari issue, not sure. Would be nice if another browser
were an option since a lot of websites don't support safari.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I'm not sure whether to call ATT or
Apple for support on the problems I mentioned… but will get to that at
some point.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Erin</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:social-bounces@lists.deeptrouble.com" target="_blank">social-bounces@lists.deeptrouble.com</a>
[mailto:<a href="mailto:social-bounces@lists.deeptrouble.com" target="_blank">social-bounces@lists.deeptrouble.com</a>] <b><span style="font-weight: bold;">On
Behalf Of </span></b>palak joshi<br>
<b><span style="font-weight: bold;">Sent:</span></b> Sunday, October 19, 2008
4:01 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Social Social<br>
<b><span style="font-weight: bold;">Subject:</span></b> SOCIAL: phone upgrade</span></font></p>
</div><div><div></div><div class="Wj3C7c">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">dear social, <br>
i know its election time and i am keeping myself uptodate with everything!
however i also need a new phone:because of various logical and illlogical
reasons like: <br>
<br>
i am eligible for an upgrade, i cant hear very clearly, my phone takes
its own random breaks, it sometimes saves numbers and sometimes does not :(<br>
<br>
iphone is an attractive gadget ..but in these tough economic times and with the
rate at which i drop my phones..i am not sure if it works for me! but i am
still thinking..<br>
at&tis my carrier.so if you can take a moment and tell me which phones you
have and whether or not you are happy or not will help me make a good decision!
<br>
palak</span></font></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br> ___<br>{o,o}<br>|)__)<br>-"-"-<br>